Cookie Policy

We really want you to always get the most from using our websites and applications (apps). That’s why we like to tailor their content to better fit your needs and preferences. We use various techniques for this, including cookies, pixels, software development kits, local storage and similar technologies (collectively referred to below as ‘cookies’).

This cookie policy explains what cookies are, which ones we use, how you can change your cookie preferences and how we protect your privacy.

Whenever we refer to ‘We/us/our’ in this policy, we mean Imaginovation Fintech Solutions Group UK Limited.

1. What are cookies?

Cookies are small files that are stored on your computer, smartphone or tablet when you visit a website or use an app. They contain information like your preferred language for viewing a website, so you don’t need to switch languages every time you visit it.

The cookies we sometimes use are:

  • Temporary (or session) cookies which are deleted when you close the browser or app
  • Permanent (or persistent) cookies that remain until they expire or you delete them (persistent cookies let us remember you when you come back to visit us, so you don’t have to log in again every time)
  • First-party cookies used by one of our domains
  • Third-party cookies placed by other domains outside our organisation

2. Which cookies do we use and why?

We use three types of cookies on our websites.

Strictly necessary cookies

These cookies make the use of our services secure, ensure that our digital services work correctly and give you a more convenient experience with us. We need them for things like verifying your identity when you log in with us or remembering your preferred language. Your consent is not required for these cookies and you can’t reject them as our digital services won’t work without them.

Analysis/Performance cookies

These cookies collect information that helps us track how our digital services are used and make them even better. They tell us things like how many people use our digital services and for how long.

Other cookies

These include cookies that recognise you in order to record your preferences or behaviour for various purposes:

  • Functionality cookies make browsing more enjoyable, like ensuring that we don’t ask you to fill in a survey you’ve already completed.
  • Advertising and personalisation cookies collect information about your browsing habits with the aim of offering you advertising or content that may interest you.
  • Tracking cookies are used to track your behaviour on our websites and in our apps.
  • We use social media cookies to increase our relevance and to measure the efficiency of our advertising campaigns on social media platforms like Facebook, Twitter, LinkedIn and Instagram.

3. How do you choose the cookies that we place?

We’ll give you as much control as we can. Please note that if you reject cookies, some parts of our digital services will be less adapted to your needs and preferences.

The various options are given below.

  • Websites
    If you’re visiting one of our websites for the first time, you can accept or reject cookies. If you wish to change this later, click ‘Change cookie preference’.
  • Apps
    If you’re using one of our apps for the first time, you can accept or reject cookies. You can always change this later under Menu before you log into the app. Some of our apps also let you change this after you log in.
  • Browsers
    You can disable cookies in your browser settings. Adjusting these settings varies according to the type of browser. Check the help feature of your browser or its user guide: Internet ExplorerMozilla FirefoxChrome and Safari.

Certain browsers allow you to choose not to be tracked by websites (‘Do Not Track’). We only consider our own cookie mechanisms and do not support ‘Do Not Track’.

4. What about your privacy?

In any collaboration with third parties, we ensure that they can’t identify you from the data we collect using cookies.

When we collect personal data through cookies, we always do so in accordance with our Data Protection Statement, which we recommend reading.

We aim to fit our services as fully as possible to your needs and preferences. That’s why we add personal data collected using cookies to information we already have on you. Conversely, we add a limited set of data (including the type of customer you are, your age group and your gender) from our systems to tailor our digital services to you. We only do so if you consent to the use cookies.

If you have accepted cookies for our digital services, but change your mind later:

  • We’ll stop storing new data from the moment you reject cookies. If you change your cookie preference at a later time and give consent for their use again, we’ll add the new data to the previous data.
  • We’ll continue to use the data already stored if you have given your consent to the use of ‘personalised information’. Find out more about personalised information in our Data Protection Statement.

5. What companies does this cookie policy apply to and how can I get answers to questions and share feedback?

This cookie policy applies to the Imaginovation Fintech Solutions Group UK Limited companies listed below.

The data controller for processing personal data depends on the digital service that you access or use.

When you access a third-party website through our digital services, their cookie policy applies. Our apps sometimes send you to third-party websites, like when you buy ‘Additional services’ using our Mobile app. In that case, the third-party’s cookie policy also applies and we’ll inform you accordingly. As the third party’s own cookie policy applies, we recommend that you read their policy, as well.

Contact our support services to get more help with questions and share feedback. For complaints about exercising your rights, contact our Complaints Management team. You can e-mail us, write to us or send us a message online (including through our website, or our Geniome app).

If our Complaints Management team can’t answer your question, contact the relevant Data Protection Officer at [email protected]

6. Conclusion

We may change this cookie policy at any time going forward; only the most recent version applies. We’ll also inform you when there are important changes and will ask for your consent if necessary.

Entities covered by this policy


One Glass Wharf, Bristol, United Kingdom, BS2 0ZX.